Can I order over the phone?
Customers with credit accounts may place orders over the phone. Due to GDPR and the latest security recommendations regarding 2-factor authentication, we are unable to process card payments over the phone so cash account customers must place orders through the website.
Where do I enter my discount/promotional code?
Once in the basket, please click ‘+ Add promo code’ which can be found above the ‘Proceed to Checkout’ button.
My discount/promotional code doesn’t work?
Please check you are entering the code exactly as it is displayed to you, ensuring that you use the correct case and spacing. If you are still having trouble, please contact our marketing team on 01432 373350.
Can I place an order with a value under £30?
Regrettably, we cannot accept orders with a value of less than £30.
Will all of my items arrive together?
If all items on your order are held in stock, they will all be dispatched together and arrive at the same time. If any items are not in stock, you will be asked in the checkout if you would like the order to be sent as a single delivery when all items are in stock, or dispatch the items that are in stock immediately with the remaining products to follow as soon as they become available.
